FAQ.
How we work, why we work that way, and what it means for your job.
Can I call you?
Phone calls are by request only. We're a production shop — the team is running printers, laminators, and cutters, not sitting at a phone desk. Email hello@platypusprinting.com or use the contact form and ask for a call; we'll schedule one at a time that doesn't pull a press operator off a job. It keeps production moving and turnarounds tight, which is what you're actually paying us for.
Can I stop by? Do you take walk-ins?
No walk-ins. We're a production facility, not a retail storefront. Local pickup is available on any order — we'll email you the moment it's ready and coordinate a pickup window. Please don't come by without a scheduled pickup; there's nobody up front to help.
Do you do site visits?
Yes, for orders over $5,000 within 50 miles of 91730 (Rancho Cucamonga, CA). Site visits carry an additional site-visit fee plus a travel fee, both quoted before we book. Request one through the contact form and include the venue address and event date.
When does production start?
Production starts on proof approval, not at checkout. Proofs approved by 10:00 AM Pacific enter production the same business day. Proofs approved after 10:00 AM PT are scheduled for the next business day. Business days are Monday–Friday.
Are rush orders guaranteed?
No. A rush order prioritizes your job in the production queue but is subject to shop capacity and is not a guaranteed delivery date. Shipping transit time is separate and is controlled by the carrier. If we can't hit a rush window we'll contact you before charging rush.
How does payment work?
Enter your card at checkout — nothing is charged until you approve your proof. We only capture payment after your approval. (You can also skip and pay by emailed link after approval.) Freight-quoted orders are trued up and billed by link after the proof.
How do you ship?
Nationwide carrier shipping. Rigid boards (foamboard, coroplast) ship boxed. Rolled vinyl — dance floor wraps, cart wraps, decals, sticker sheets — ships in a tube sized to the largest short side across the pieces. Local pickup at the shop is always free. We do not run timed on-site event deliveries.
What files do you need?
Print-ready PDF is preferred. Include the bleed we ask for on each product page. RGB and low-res files are flagged in our browser preflight tool before you check out — please run it. We print exactly what's on the approved proof; we don't redraw, retype, or edit your art.
Do you offer design services?
No. We are print operators, not designers. Bring your own print-ready artwork or work with a professional designer first. Our preflight tool tells you if a file is technically printable; it doesn't fix layout or typography.
Is turnaround the same as a delivery date?
No. Turnaround is production time — how long we take to print, cut, laminate, and pack your order. Standard production is 3–5 business days (3–7 business days for dance floor wraps). Shipping transit time is added on top and is up to the carrier. If you have a hard in-hand date, tell us in the order notes so we can plan around transit.
Will the printed colors match my screen exactly?
Printed colors may vary slightly from your monitor. We calibrate our presses but we do not offer Pantone matching or color-managed proofs. If exact color is critical, request a paid physical proof before production.
What are your hours?
Shop hours are Monday–Friday, 8:00 AM–5:00 PM Pacific. Orders and file uploads can be placed 24/7.
How do I install a dance floor wrap?
Peel-and-stick vinyl, applied to a clean dry floor from a center blue-tape mark outward, one strip at a time. Most 12×12 floors take two people about 30–45 minutes. We wrote a full step-by-step guide with tools, prep, application, edge finishing, and clean removal — read it at /guides/how-to-install-a-dance-floor-wrap.
Can I use Canva files for printing?
Yes — export as PDF Print (not PNG or JPG). PDF Print keeps your Canva text, shapes, and built-in elements as vectors that scale sharp to any print size. Anything you uploaded to Canva (logos, photos) stays raster at its original resolution, so grab the highest-res source you can. Full walkthrough — DPI targets, dance-floor scaling, and when Canva is the wrong tool — at /guides/print-ready-files-from-canva.
What file formats do you accept?
PDF is preferred, ideally a press-quality PDF from Adobe Illustrator with fonts outlined and 0.125" bleed. We also accept native AI, EPS, SVG, PDF Print from Canva, and high-resolution TIFF/PNG/JPG at final print size. Word/PowerPoint/Google Docs/screenshots — talk to us first. Full format hierarchy, our full checklist, and what preflight catches: /guides/how-to-send-print-ready-files.
Odd size, weird material, impossible deadline? Send us a message — we'll come back with a real answer.